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Please use this form to contact our Technical Support Department. This form collects pertinent data that will
help us address your trouble report quickly and accurately. We try to respond to all trouble reports by email
within 24 hours, except on weekends. We will contact you by phone if we believe it is the best way to address
your issue.
Comments and suggestions are welcomed! In general, we do not reply to comments and suggestions unless we need
additional information.
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General Information:
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Name |
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Phone Number |
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Email Address |
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Reason |
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Operating System |
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Microsoft Office Version |
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File Type |
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Document Detective Version |
How to find your version
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Document Detective Interface |
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Message:
- Please be as specific as possible when reporting a problem. Screen shots and
sample
files will help us troubleshoot your issue.
You can upload files at the end of this form
- If the application is crashing, please capture a diagnostics file and upload it
using this form.
Click here for instructions about capturing a diagnostics
file.
- If you are reporting an installation problem, please upload a copy of the Install.log
file in the Document Detective Program Files folder. If you installed Document Detective to
the default folder, then the full file name is:
C:\Program Files\ManTech International\Document Detective\Install.log
- If you are requesting an evaluation extension, please provide a justification.
- If you are a ManTech employee requesting an installation, please identify your
business unit
and your local IT manager.
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Attachments:
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