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Contact Technical Support
Please use the email to contact our Technical Support Department and be sure to include the following information in your email to help us diagnose the problem.
  • Description of your problem
  • Customer ID (in the form DD-xx-xxxx or DD-xx-xxxx-xxx)
  • Your name
  • Your email address
  • Your phone number
  • Reason for contacting us
  • Operating System
  • Office version
  • Version of Document Detective
Please be as specific as possible when reporting a problem. Screen shots and sample files will help us troubleshoot your issue. If the application is crashing, please attach the Document Detective Error Log.
If you are reporting an installation problem, please attach a copy of the Install.log